FAQ

Opening days and hours vary depending on the site. For more information, please select the location you wish to visit:

• Castello del Buonconsiglio
• Castel Beseno
• Castel Stenico
• Castel Thun
• Castel Caldes
• Castel Valer
• Palazzo Taddei
• Palazzo Malfatti-Scherer

Castel Beseno, Castel Stenico and Castel Thun can also be visited on their closing days (except Mondays) by prior arrangement and advance payment by bank transfer. For organisational purposes, please send a written request to booking@buonconsiglio.it or contact us by phone on +39 0461 492811 (Monday to Friday, 9:00 a.m. – 1:00 p.m. and 2:00 p.m. – 4:00 p.m.) at least 48 hours in advance.

Select the location you wish to visit:

• Castello del Buonconsiglio
• Castel Beseno
• Castel Stenico
• Castel Thun
• Castel Caldes
• Castel Valer
• Palazzo Taddei
• Palazzo Malfatti-Scherer

Near the:

• Castello del Buonconsiglio there are paid car parks (Autosilo in Via Petrarca and Piazza Fiera car park);
• Castel Beseno there is a free car park (about a 10-minute walk from the castle);
• Castel Thun there are several paid car parks (at varying distances from the castle);
• Castel Caldes there is a small free car park nearby;
• Castel Stenico there are free car parks in the village (about a 10-minute walk from the castle);
• Castel Valer there are free car parks in front of the site;
• Palazzo Taddei there are paid car parks (about a 5-minute walk from the site).

Only small dogs are allowed inside the museum, and they must be carried or kept in a pet carrier. In the gardens, dogs of any size are allowed, provided they are kept on a lead.
Guide dogs are always welcome (please remember to bring the certificate).

To find all ticket prices, concessions and free admissions, please visit the dedicated page.
The ticket includes access to the museum and its exhibitions, but not to Torre Aquila, for which an additional ticket is required.
The same ticket can be used at different times throughout the day of your visit.
If you would like to enhance your visit with a guided tour, please contact the Museum’s Education Services on +39 0461 492811 (Monday to Friday, 9:00 a.m. – 1:00 p.m. and 2:00 p.m. – 4:00 p.m.).

You can purchase your ticket through MidaTicket or directly at the ticket office of each site.
Access to Castel Valer is possible only with a guided tour, which can be booked via the dedicated page managed by APT Valle di Non.
Entrance to Palazzo Taddei is free on its opening days.
Admission to the museum sites is possible with either a digital or a paper ticket.

If you experience any problems with your online purchase, please contact assistenza@midaticket.it, indicating at which stage the process was interrupted (1. Select 2. Check 3. Pay 4. Confirm).
Once purchased, tickets cannot be modified, cancelled or refunded.

There are several types of promotional cards:

•  “Lasciapassare dei Castelli”: available at a promotional price at the museum ticket offices. It grants free admission for one year to all the museum sites;
• Museum Membership Card: available on MidaTicket or at the ticket office of the Castello del Buonconsiglio; depending on the type, it entitles the holder to free admission for one year to one or more sites;
• Trentino Guest Card: grants a 30% discount on admission to the Castello del Buonconsiglio and free entry to the other sites;
• Family Card e l’Euregio Family Pass: allow parents visiting the castle with one or more children under 18 to pay a reduced rate;
• Museum Pass: valid for 48 hours (extendable to three months at no additional cost); it grants free admission to museums, castles and places of interest in Trento, Rovereto and the surrounding area.

If you are organising a group visit, you can find the applicable rates on the dedicated page.
If your visit includes Torre Aquila, or if you would like to book a guided tour, please contact the Museum’s Education Services on +39 0461 492811 (Monday to Friday, 9:00 a.m. – 1:00 p.m. and 2:00 p.m. – 4:00 p.m.).

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A separate ticket is required for Torre Aquila in addition to the museum entrance ticket. The cost is €2.50 per person, available at the ticket office or on MidaTicket.
Access to Torre Aquila is at fixed times, every 45 minutes. Places are limited, so advance booking is recommended.
For further information, please visit the ticket prices page.

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The museum sites have some architectural barriers, and most of them are not equipped with lifts, except for Palazzo Taddei.

In particular, please note the following information for visitors with mobility impairments:

• the final stretch of the pedestrian path leading to Castel Thun, Castel Beseno and Castel Stenico is steep and uneven in places;
• at the Castello del Buonconsiglio, it is possible to reach the Gerola Room thanks to a dedicated lift. The gardens can also be accessed, as well as the Library and the Café, via the ramp near Porta San Martino, which is suitable for wheelchair users. From the Café, an internal lift provides access to the Refettorio Clesiano, where the frescoes can be admired;
• at Castel Caldes, wheelchair users can access the Chapel dedicated to the Virgin Mary and the entrance area.

In all cases, visitors are advised to contact the museum – by phone on +39 0461 492811 (Monday to Friday, 9:00 a.m -1:00 p.m. and 2:00 p.m.-16:00 p.m.) or by email at education@buonconsiglio.it – to check the specific accessibility options available.

At the Castello del Buonconsiglio, a multisensory scale model of the castle is available at the beginning of the visit route. It allows visitors to learn about the architectural history of the monument through tactile exploration, guided by an audio description and complemented by tactile panels showing the façades of the building.

The Museum’s Education Services also offer specific guided tours conducted by museum educators. For more information, please contact the Museum’s Education Services on 0461 492811 (Monday to Friday, 9:00 a.m. – 1:00 p.m. and 2:00 p.m. – 4:00 p.m.) or by email at education@buonconsiglio.it.

At the Castello del Buonconsiglio, a video in LIS (Italian Sign Language) with subtitles is available at the beginning of the visit route.

The Museum’s Education Services also offer specific guided tours conducted by museum educators. For more information, please contact the Museum’s Education Services on + 39 0461 492811 (Monday to Friday,
9:00 a.m. – 1:00 p.m. and 2:00 p.m. – 4:00 p.m.) or by email at education@buonconsiglio.it.

Companions of visitors with disabilities are entitled to free admission.

The recommended duration of a visit to our sites is around two hours on average, but it may vary greatly depending on visitors’ interests and on the specific site.
Our museum sites and exhibition areas are spread over several sections and multiple floors.
If your visit to the Castello del Buonconsiglio also includes Torre Aquila, please plan your visit carefully, as access is by reservation only and at fixed times.

Photography and short videos are permitted inside the museum, unless otherwise indicated. The use of flash or professional equipment (such as tripods) is not allowed, in order to protect the artworks and ensure an enjoyable experience for all visitors.
For commercial or press purposes, accreditation is required through the Press Office by writing to press@buonconsiglio.it.​

Free Wi-Fi is available for up to two hours at the Castello del Buonconsiglio, Castel Beseno, Castel Thun, Castel Caldes and Castel Stenico. Coverage may vary depending on the site and is therefore not guaranteed throughout the entire area.
To connect:

• select the Trentino Wi-Fi network;
• enter your email address on the login page and accept the terms of use.

Wi-Fi access at Castel Caldes and Palazzo Taddei is currently being planned.

At the Castello del Buonconsiglio, two cloakroom areas with lockers are available at the entrance to the first exhibition room (in the Sala Buonconsiglio).

All museum sites are equipped with toilets, including facilities for families and visitors with disabilities.

For conservation purposes, the temperature inside the exhibition rooms may differ significantly from the outside temperature, especially during the summer months. Visitors are advised to bring a light jumper.

Yes, for Buonconsiglio Castle in Trento.

No, the app is free for Apple and Android devices.

Yes, you need an internet connection to use the app.

Bluetooth is not required. However, turning it on is recommended to enhance your experience.

No, no account is required. The app is free and freely accessible.

Go to your device’s App Store, search for the app by name, and select “Install”.

Yes, you can change the language at any time by clicking the language change button at the top right of the screen.

Yes, you can stop an itinerary at any time and start a different one.

Yes, using earphones is strongly recommended so you can listen to the audio guide without disturbing other visitors.

Yes, the audio track continues playing even when your phone is locked.

No, it is not mandatory: you can exit the feedback form by clicking the “x” at the top right.

To book a guided tour and get more information about prices and payment methods, please visit the dedicated webpage or call +39 0461 492811 (Monday to Friday, 9:00 a.m.-1:00 p.m and 2:00 p.m.-16:00 p.m.).

The audio guide is available at the following sites:

• Castello del Buonconsiglio: it is available only for the “Cycle of the Months” in Torre Aquila and is included in the admission ticket to the Tower (available languages: Italian, English, German, Spanish and French);
• Castel Thun (available languages: Italian, English, German);
• Castel Stenico (available languages: Italian, English, German).

Yes, a Family Area is available at all our sites, except at Castel Caldes, Castel Valer and Palazzo Taddei. Here you will find a nursing corner and a play & relaxation area for young children. Family-friendly toilets equipped with baby-changing facilities are also available.

Yes, there are activities specially designed for families. For more information, please visit the Museum for all e All events sections of our website to find out which activities are available, when and where.

Pushchairs are not allowed inside the castles, but they are permitted in the gardens.
At Castello del Buonconsiglio, pushchairs can be left in the room at the entrance to the first room of the visitor route (at the Sala Buonconsiglio).
At the other sites, pushchairs can be left at the ticket office.

Yes, a variety of thematic and differentiated programmes are available for schools of all levels. Please refer to the Schools section under the Museum for All menu. Educational activities must be arranged in advance with the Museum’s Education Services. The cost is €3 per student, while teachers have free admission. The fee includes all educational materials provided during the activity.
For further information, please contact the Museum Education Services on +39 0461 492811 (Monday to Friday, from 9:00 a.m. to 1:00 p.m. and from 2:00 p.m. to 4:00 p.m.) or by email at the dedicated email address.

The total amount for the activities can be paid directly at the ticket office, or in advance via a PagoPA notice. An electronic invoice can be issued upon request. For partnership projects, the preparation of
documentation, including any financial agreement, will be arranged together.
For further information, please contact the Museum Education Services by phone at +39 0461 492811 (Monday to Friday, from 9:00 a.m. to 1:00 p.m. and from 2:00 p.m. to 4:00 p.m.).

Yes, there is a bookshop at Castello del Buonconsiglio, located at the end of the visitor route.
At the other sites, publications and souvenirs can be purchased at the ticket office, except at Castel Beseno, where the service is available only during the summer months at the cafeteria.
Museum publications can also be purchased online.

At Castello del Buonconsiglio there is a cafeteria open all year round, during the museum’s opening hours.
The cafeterias at Castel Beseno and Castel Thun are open only during the summer months.
At Castel Stenico, there is a refreshment area equipped with a vending machine for hot and cold drinks, as well as tables and chairs for visitors.

Stay informed about what’s new by visiting the Events section of our website.
Subscribe to our newsletter through the dedicated webpage to receive monthly updates about the
museum and follow us on Instagram, Facebook and YouTube. for the latest news and events.

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To find information about the use of museum spaces and to download the application form to request their use, please visit the dedicated webpage.

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